Frontline staff will learn how to:

• Create an integrated customer flow among all agencies
• Create a collaborative One Stop office layout that effectively serves both universal and targeted populations for all agencies
• Provide a collaborative approach to thorough and effective career planning
• Map resources
• Negotiate service roles among agencies
• Streamline services to work "smarter" instead of just "harder"
• Ensure each agency exceeds its performance measures
• Satisfy the needs of both job seekers and businesses

Day 2
Workforce Development for Working People

February 26 | Tacoma or February 28 | Yakima
8:30 am to 4:30 pm (lunch will be served)
Presented by John Chamberlin

This day-long, interactive training session will offer
practical tips based upon visits to over 100 of the top workforce development partnerships in the United States.

Bring your staff, your managers, your partner's staff and any other community members interested and involved in economic development, business growth, workforce productivity, worker advancement, education, job training, career development, and helping people gain new skills and increase their earnings.

Topics include:

• Ten ways to expand and improve services to the business sector
• The seven best strategies for maximizing results as measured by continued employment, earnings increases, credential attainment and customer satisfaction
• Upgrade OJT, customized training, private sector internship and work experience approaches, including the best marketing materials to sell skill building tied to work
• And much more!