Building Client
(Customer) Self-Efficacy
September 20, 2006
8:30 am - 4:00 pm
The 2100 Building
2100 24th Avenue South
Seattle, WA 98144
Workshop Description:
Self-efficacy refers to our belief about our capability
to perform a specific task or manage a situation. Simply stated, people
who “succeed” in a given area are not necessarily the smartest,
best educated, most clever, or most skilled. They are successful because
they believe they will be successful.
This full day interactive workshop will help participants
understand the importance of self-efficacy, especially when working
with individuals who need special assistance in a specific area. Participants
will learn how self-efficacy influences our behaviors, and acquire strategies
for increasing this trait, both in themselves and in their (clients)
customers. Examples will include mind mapping strengths, skills and
talents (SSTs); and engaging people at the “heart and soul”
levels.
Workshop Resources:
Other Info:
- Lunch will be on your
own. Please bring a brown bag lunch.
- Cancellation
Policy:
- The cancellation fee is $25. If you must
cancel your registration and have already made payment, you may
request a refund minus the $25 fee up to 3 working days prior
to the event. After this date, no refunds will be issued and the
workshop fee will be charged.
- Alternatively, you can make substitutions
for attendance.
- Please note that "No Shows" will
be charged the full workshop fee.
- Please inform Anna McCain at 206/870-5908
or amccain@highline.edu
if you need to cancel.