De-Escalation:
Grace under Fire

This workshop is provided by Center for Learning Connections (CLC) in cooperation with the Non-Profit Staff Development Coalition (NPSDC).

Who should attend this workshop? Counselors, case managers, educators, corrections staff, and anyone else in the business of helping people commit to changing their lives.

When?
Thursday, April 26, 2012
9:00 am - 4:00 pm
Check-In: 8:45 am

Where?
The 2100 Building
2100 24th Ave S.
Seattle WA, 98144

Workshop Fee
$110 (Standard Fee)
$100 for staff of NPSDC member organizations
Lunch on your own

Workshop Trainer: Ellis Amdur, MA, NCC, CMHS

Aggression and violence touches all areas of society, and we can no longer have any illusions that the schools or social service agencies are a sanctuary.

It is a tragic fact that increasing numbers of people in our society choose aggression or even violence either to fulfill their wishes or in an attempt to alleviate their anger and sense of grievance.  On occasion, the aggressive individuals are not customers or clients, but co-workers or employees. These problems are compounded by substance abuse or mental illness. Aggressive behavior often seems to occur with no advanced warning or understandable reason. Because of this, many people go to work with a sense of dread.

Grace Under Fire will present information for the purpose of:

• Preventing emotional distress and burnout
• Improving relationships between administration and those involved in direct service with students, clients or customers
• Calming and de-escalation with aggressive individuals
• Recognition and effective communication with mentally ill or drug intoxicated individuals
• Use of spacing, stance, the eyes and voice to calm an individual or establish safety

Specific topics to be addressed can include:

• verbal de-escalation techniques
• recognition of patterns of behavior associated with alcohol or drug intoxication, and methods of de-escalation appropriate to individuals in such conditions
• basic understanding of behavioral patterns of people with mental illness
• use of spacing, stance, vocal tone and the eyes to calm an individual or establish control
• physical evasion and protective tactics during attacks
• handling of complaints and grievances

Continuing Education Units/Clock Hours:
Workshop certificate documents hours of instruction toward Continuing Education Units.
Clock-hour forms are available free upon completion of the workshop.

Cancellation Policy:
The cancellation fee is $25. If you must cancel your registration, you may request a refund minus the $25 fee up to 3 working days prior to the event. After this date, no refunds will be issued; you can make substitutions. "No-shows" will be charged the full workshop fee.

Note: All fees must be received within 90 days after event or a service fee of $25 will be added.

For more information:
Contact Julie Jacob at julie.jacob@edcc.edu