Lessons from Mediation:
CONFLICT RESOLUTION AND EMOTIONAL INTELLIGENCE

Tuesday, July 27, 2010
9:00 am – 4:30 pm

Location:
BUILDING 2,
Highline Community College
2400 South 240th St.,
Des Moines WA, 98198

 

WORKSHOP DESCRIPTION:

Conflict Resolution is often taught as a 2 step, 3 step, or even 8 step process! However, the premise of this one day workshop is unique. As an employee or manager your conflict resolution skills will vastly improve by a change in mindset, rather than the memorization of a pre-packaged or formulaic process.

This workshop examines the role of the mediator and conflict resolver through the lens of “Emotional Intelligence.” The objective being to shift the participants’ framework from risk managers to problem solvers. The workshop respects the highly individualistic nature of each conflict and prepares the participants for the interactive and dynamic world of conflict resolution.

Using highly interactive exercises, improvisation games, and self-reflective exercises, the participants will walk away from the training with a new paradigm for resolving their conflicts in the workplace.

 

Participants will be able to: Walk away with an understanding of the five elements of emotional intelligence as a lens for becoming effective in resolving conflict. Increase their effectiveness in resolving conflict by gaining an appreciation of the physiology of conflict and skills and strategies that mitigate the impact of the fight or flight response. Increase their confidence in conflict resolution and immediately be equipped to reduce the level of conflict in their workplace.

TRAINER:    STEPHANIE BELL, J.D.

 

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WORKSHOP FEE:

Coalition Member Organization:
$90 per participant   [for 1-5 staff from member organization]
$80 per participant   [6 or more staff from member organization]

Non-Member Organization:
$120 per participant

Lunch will be on your own.

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Continuing Education Units/Clock Hours
Participants can register for Highline Community College Continuing Education Units (CEUs).
The cost is $10.00 per course. CEU forms are available at the workshop.

Free Clock Hours available at the workshop.

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Cancellation Policy:

The cancellation fee is $25. If you must cancel your registration, you may request a refund minus the $25 fee up to 3 working days prior to the event. After this date, no refunds will be issued; you can make substitutions. "No-shows" will be charged the full workshop fee.

Note: All fees must be received within 90 days after event or a service fee of $25 will be added.

Please inform Anna McCain at 206-870-5908 or amccain@highline.edu if you need to cancel.

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Click here to go to Coalition Member Organizations list

Click here to go directly to the King County Non-Profit Staff Development Coalition Project home page.