The King County Non-Profit Staff Development Coalition  (NPSDC)www.learningconnections/coalition.org

 presents …

CONFLICT RESOLUTION --- A MAP

Wednesday, April 30, 2008
9:00 am – 4:30 pm

Location
The 2100 Building,
2100 24th Ave. S.,
Seattle WA 98144

WORKSHOP DESCRIPTION:

Conflict in the workplace costs organizations MILLIONS of dollars annually. From lawsuits to decreased productivity, high employee turnover, client disgruntlement and decreased revenue.   It doesn’t need to be that way. 

During this highly interactive and effective training, participants will learn the underlying motives behind conflict.  You will learn effective and proven tools to manage and work through conflict, help others and understand what conflict is.  You’ll be able to stay detached and problem solve… effectively

You will understand about choices, internal personal drivers and how they not only impact a person’s participation – these drivers affect the way they choose to engage in conflict - or not.

Participants will be taught several proven concepts to assist in conflict resolution.  These include: 

The Choice Point System
The Conflict Map
Understanding Anger
Self Assessment Tool
Breakthrough Communication Tool

Participants will :

• Understand why people get into conflicts and why they sometimes escalate
• Learn about the three different types of conflict
• Learn the key negative drivers involved in most conflicts
• Be able to deal with internal staff conflict
• Learn communication skills to clarify and uncover misunderstandings
• Learn skills on how to give constructive criticism in a well received way.
• Learn how to be assertive in a healthy way and help others to do the same
• Learn concrete and useful tools to resolve conflict in a healthy, safe and supporting way no matter  who is involved, be it employees, kids, families or clients.
• Be able to use language that assists in conflict resolution
• Help you and your staff deal with program, planning and organizational change

(This workshop has been designed for all staff)

TRAINER: PAUL FIGUEROA

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WORKSHOP FEE

Coalition Member Organization:
$90 per participant   [for 1-5 staff from member organization]
$80 per participant   [for 6 or more staff from member organization]

Non-Member Organization:
$120 per participant

Lunch will be on your own.

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Continuing Education Units/Clock Hours
Participants can register for Highline Community College Continuing Education Units (CEUs).
The cost is $10.00 per course. CEU forms are available at the workshop.

Free Clock Hours available at the workshop.

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Cancellation Policy:

The cancellation fee is $25. If you must cancel your registration and have already made payment, you may request a refund minus the $25 fee up to 3 working days prior to the event. After this date, no refunds will be issued and the workshop fee will be charged.

Alternatively, you can make substitutions for attendance.

Please note that "No Shows" will be charged the full workshop fee.

Please inform Anna McCain at 206/870-5908 or amccain@highline.edu if you need to cancel.

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Click here to go to Coalition Member Organizations list

Click here to go directly to the King County Non-Profit Staff Development Coalition Project home page.