Brought back by popular demand !!

DE-ESCALATION: Effective Strategies with Aggressive and Mentally Ill Individuals

Wednesday, December 5, 2007
8:30 am – 4:30 pm

Location
The 2100 Building,
2100 24th Ave. S.,
Seattle WA 98144

WORKSHOP DESCRIPTION:

 

Our society is becoming increasingly violent, and sadly, aggressive and mentally ill individuals are not immune to this trend. With substance abuse and poverty compounding problems, agencies must become increasingly concerned to assist their employees in maintaining their own safety. Aggressive behavior often occurs with no advanced warning. It can occur in a client’s home, out on the street, or in an agency office.

This workshop will help participants understand the different levels and types of aggression. Participants will then learn and practice different approaches to effectively diffuse aggressive situations and communicate with aggressive customers and/or co-workers.

Participants will gain:

• verbal de-escalation techniques
  
• use of spacing, stance, the eyes and voice to calm an individual or establish control

• how to establish lines of communication with the aggressive / mentally ill

• control of oneself – (the heart of any successful de-escalation strategy).

“The knowledge and skills gained from this training increased my awareness of behaviors of aggression and methods to de-escalate more effectively”

“Great workshop! – very engaging, excellent trainer – vital information”

TRAINER:
ELLIS AMDUR M.A., N.C.C, C.M.H.S.

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WORKSHOP FEE

Coalition Member Organization:
$75 per participant [for 1-2 staff from member organization]
$65 per participant [for 3-5 staff from member organization]
$55 per participant [6 or more staff from member organization]

Non-Member Organization:
$100 per participant

Lunch will be on your own.

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Continuing Education Units/Clock Hours
Participants can register for Highline Community College Continuing Education Units (CEUs).
The cost is $10.00 per course. CEU forms are available at the workshop.

Free Clock Hours available at the workshop.

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Cancellation Policy:

The cancellation fee is $25. If you must cancel your registration and have already made payment, you may request a refund minus the $25 fee up to 3 working days prior to the event. After this date, no refunds will be issued and the workshop fee will be charged.

Alternatively, you can make substitutions for attendance.

Please note that "No Shows" will be charged the full workshop fee.

Please inform Anna McCain at 206/870-5908 or amccain@highline.edu if you need to cancel.

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Click here to go to Coalition Member Organizations list

Click here to go directly to the King County Non-Profit Staff Development Coalition Project home page.